How to remove devices from FlyCloud?


#1

Hi,
We are on commercial licence and we had to reflash the SD card - ie new flytos, but the system refuses to take the previous licence key used … it ask for a new one… But we want to keep the same name for our drone … so we would like to remove the old drone under commercial licence from the device list.
And create a new one?
How to do this ?


#2

Hi @rfv-370,

Can you please share your Vehicle ID and your registered (my.flytbase.com) email ID.
Vehicle ID is visible in this page: https://my.flytbase.com/devices/


#3

Yes it is clear but I want to remove a vehicle…
I want to remove the vehicle ID: e84Ct6dH
how to remove it ?


#4

Users do not have the rights to remove any license or device. But FlytBase-admins will do it for you.
Please share your registered email ID for us to proceed.


#5

our registered email is : contact@eu-sp.fr and we want to remove the vehicle e84Ct6dH.


#6

I believe @Vinayak_Singh is taking this up with you over email.